Refund policy

Due to sanitary concerns and the types of products that we sell, we do not accept returns or exchanges for any reason.  All sales are final.

You can always contact us for any question or concern regarding our product(s) at info@simplymecare.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us regarding the item you have, and once replacement considerations/terms are accepted, you may make a separate purchase for the new item.

Refunds
We will notify you once we’ve reviewed your request for a refund and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at info@simplymecare.com.