Shipping policy

ORDER PROCESSING TIME

All of our products are handmade with care.  While we may have some products that are already prepared at the time of your order, most of the time we make products as the orders are submitted.  Please allow up to 7 -10 days for your order to ship.  We always are looking to ship finalized orders in a shorter timeframe.  During holiday seasons or season launches, processing time may also take longer.  During the holidays and special seasonal launches, please allow between 10 – 15 days for your order to ship.  Also, because some of the products we handcraft require a cure time, if these types of products are not available at the time of request/order, there will be a longer amount of time between the order date and the actual ship date.

SHIPPING DESTINATIONS

We ship from our studio in the United States.  We currently only ship to locations within the United States.  All shipments will arrive within the allotted time stated by the carrier service selected at the time of order placement and payment.

SHIPPING TIME

Shipping will be calculated and added to all orders. Shipping is not included in the cost of goods.

  • Shipping costs have increased, and we strive to make the most cost-effective decisions on shipping options for our customers while still considering the integrity of the product during the shipment process.  
  • We will cover 100% of the shipping costs for orders over $99.  *Wholesale orders are excluded. 
  • The customer will cover the cost of postal insurance for any shipments through USPS, if postal insurance is requested. 

Shipping cost will vary based on order shipping specifications. If you need the actual shipping costs e-mailed to you for your authorization prior to shipment being sent, you must specify this at the time of placing your order. Note: This option will delay your shipment until we can send you a calculated freight cost and receive your approval.

REPLACEMENTS AND REFUNDS

We do not accept returns or exchanges on any of our products for any reason due to sanitary concerns based on the types of products that we sell.  All sales are final.

You can always contact us for any question or concern regarding our product(s) at info@simplymecare.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Replacements

The fastest way to ensure you get what you want is to contact us regarding the item you have, and once replacement considerations/terms are accepted, you may make a separate purchase for the new item.

Refunds

We will notify you once we’ve reviewed your request for a refund and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at info@simplymecare.com.